What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

woman with ipad background

Customer Reviews

Kay was extremely helpful in explaining every part of the examination and hearing test. There were no questions unanswered, and she was a great sport about my 4-year-old, who had to tag along, asking plenty of questions of her own. There was no sales pitch or pressure to buy hearing...

Carolyn Batek, on Google

Elaine & Nassim continue with outstanding service. I was schedule for a routine cleaning. The day before this appointment I lost one of my hearing aids. I walked into the office on the scheduled appointment. They immediately started the process of replacing the hearing aid. They gave me a loaner....

Tony Marcinkowska, on Google

Receptionist was very pretty professional. She was also kind and proceeded to assit. This was probably the best eye exam I’ve had. The Dr took his time to example what the exam required him to do. He explained every procedure. He also let me see the inside my rear so...

Robert Porter, on Google

They were extremely friendly and professional. The woman in charge of the test was very knowledgeable and answered all my questions. I was made to feel very comfortable there. After the hearing test was over she showed me my results. I would recommend them for anyone looking to get their...

Deborah Walenta, on Google

New Sound has been providing my hearing aids for several years now. Kristi is very helpful in fitting the right pair and if you have an issue, trying to resolve it right away. I depend on my hearing aids daily and it's wonderful to know I have New Sound in...

Tracy Smith, on Google

Schedule Your Free Hearing Screening

Schedule Now