What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

woman with ipad background

Customer Reviews

Ashley is the best!! I got a new phone and she was able to help switch over everything to my new phone.

Danielle Turner, on Google

Great customer service. The receptionist and the doctor were very friendly. I do recommend this place.

Veronica Martinez, on Google

Christie and Amanda have always done an outstanding job of taking care of us and our hearing aid needs. They genuinely care about their customers and we highly recommend them.

Linda Warrington, on Google

Got there about 10 minutes early and they were ready to see me. Checked out my hearing aid. Asked about any issues with it (none)…cleaned the hearing aid and asked if I needed anything. Cleaned both ears. I was gone in 15 minutes. Everyone was friendly, efficient and competent.

james barr, on Google

A very good place warm feeling professional experience with new sound I enjoyed. I will recommend anyone that needs hearing aids to go there first. They are in wonderful hands with Newsound Hearing Center. The ladies that are there will make you feel welcome.

camille johnson, on Google

Schedule Your Free Hearing Screening

Schedule Now