What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

I live with 2 hearing impaired people. It's not easy. Once New Sound Hearing in Pearland fitted my mother in law with the best hearing aids for her, things improved. I had my hearing tested and also needed hearing aids. I didn't fully believe it until I was fitted. Now...

Melita Weishaupt, on Google

Staff are great. Mrs.Kay takes the time to explain the exam before and during. She will do her best to see that you achieve the best hearing possible if you have hearing loss, and in the need of hearing aids. She and Mrs Annie are friendly and always greets you...

Shirley Miller, on Google

NewSound Hearing Center in Rosenberg is the best place to go for hearing aides.they test your hearing and set you up with the hearing aides that work best for you. Then they take care of you with appointments every three months to check your ears and adjust your aids as...

David Cubine, on Google

The representatives on duty were very good at their job. I was about 15 minutes early and they helped me immediately. Very efficient and just good people. If you have a hearing problem this is the place to cure it.

Donald Burdin, on Google

A great company with excellent staff that support you and your hearing aids. Continually updating and adjusting your aids all year long. I am so pleased with New Sound, that I can completely recommend them as the best company to get your hearing aids and to have excellent support.

Garnet Glenn, on Google

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