What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Staff was very friendly and knowledgeable. I new I was hard of hearing but they found out how bad my hearing was and fitted me with a hearing aid. WOW!! What a difference. Who new it could be so easy to hear with out asking people “ what did you...

Bill Ford, on Google

Cheri and Gloria were very punctual in getting me to the back and checking my ears and giving me information on what I could do to make my hearing aids work better for me. They are always very courteous and polite. I would highly recommend them to anyone.

Willis Corbin, on Google

Having never had any experience with hearing devices I really did my research before purchasing my hearing aides. I had the pleasure of meeting Kay on my first visit. She explained everything thoroughly and tried a set on me to show the difference with new hearing. I also chose to...

Jolie Zulkowski, on Google

NewSound did an Incredible job with my mom’s hearing. She is a completely different person now. Much happier, more present, engaged and now able to hold a conversation without constant repeating. I had no idea that hearing loss affected so many other areas. Kay Baeza and Annie Gutierrez are absolute...

Larry Rychlik, on Google

I like this place a lot, because of the personal service from Gloria and her team. They are really professional and have the latest equipment to use at their disposal. I highly recommend these ladies to everyone who needs help with hearing issues. I’ve been under Gloria’s care for some...

Mike Kersh, on Google

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