What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I take my Dad to New Sound. The staff is professional and always so kind him. They are wonderful!!! Highly recommend

Barbie Ray, on Google

We were able to get a quick, last minute appointment for a tube repair. Service was very prompt and professional. Great demeanor! Several people walked in while we were present, and the technician knew every person but name. This appointment was for my dad. I appreciated how she made sure...

Antoinette Boulet, on Google

I take my Dad to this office. The staff is so professional and kind to him. I'm so grateful for that. Great place highly recommend it.

Barbie Ray, on Google

The staff was extremely accommodating and the service was excellent. No waiting. They were attentive to all my questions. My new hearing aid works great and fits perfect. I’m very happy with the outcome.

Jack Robinson, on Google

The lady who helped me was super nice. She cleaned / serviced my hearing aids and VERY carefully scraped the earwax out of my ears. It was the first time I had ever had that done. Amazing! She was pleasant the whole time. I’m very pleased.

Mike Helton, on Google

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