What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Kay was extremely helpful in explaining every part of the examination and hearing test. There were no questions unanswered, and she was a great sport about my 4-year-old, who had to tag along, asking plenty of questions of her own. There was no sales pitch or pressure to buy hearing...

Carolyn Batek, on Google

Highly recommend New Sound for your hearing needs. Very caring staff and will recommend exactly what you need. Very thorough exams so that diagnosis can be made for your individual needs. If you have hearing problems, don’t wait!

Patricia Trojan, on Google

I wasn't sure what to expect. But there but the receptionist explained it to me. How. the plan I had goes..She was very courteous and friendly. The visit went very well. I would recommend your company to anyone who is in need of any hearing aides or equipment. I'm glad...

Linda Douglas, on Google

Dr Brandon Mitchell is a very good Audiologist. He is always very thorough and well mannered. His staff is also very good. I highly recommend Dr Mitchell at New Sound at 1708 W 24th, Houston Texas.

Joanne Glowski, on Google

I was completely overwhelmed at figuring out the process for obtaining hearing aids.. The staff at NewSound Hearing Center in Pearland patiently walked me through the process, explaining in detail each step. They are knowledgeable, friendly and I'm always assured that I can reach out to them with any questions...

Katrina Gardner, on Google

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