Gloria Esquivel, HIS
Hearing Instrument Specialist
I have been fitting and programming hearing aids for over 15 years. My passion is to serve my patients with better hearing, connecting them back with their family and friends. I am very proud to be part of a company where our patients come first and where we provide the latest hearing technology! I was born and raised in Houston, TX. I enjoy spending time with my family and friends!
Aquilla Willis
Audio Tech
My name is Aquilla, I am an Audio Tech here at Underwood Hearing, where we make hearing better. I am dedicated to my work and helping patients. I am from Houston, TX and I reside in Pearland, TX. I have been in the hearing industry since 2019 and come from a background specializing in hearing conservation. I am very excited to be in the role of an Audio Tech to expand my abilities, help others and also do something I enjoy doing.
I am a loving daughter, sister, godmother and aunt. I am big on family and that is what drives me to be great in everything I do. Together we are better.
Shawndra Johnson
Patient Services Coordinator
Shawndra Johnson is a Patient Service Coordinator. Shawndra is originally from Houston, Texas and attended the University of Houston. She started working at NewSound in 2025 and was drawn to the profession because several family members in her family wear hearing aids.
What Shawndra loves most about saving hearing lives is seeing how people can manage their lives with the loss of hearing. Shawndra strives every day to make her patients feel warmly welcomed in the clinic.
Outside of saving hearing lives, Shawndra loves hobbies such as going to church, bowling and fishing.

Customer Reviews
Probably won’t ever choose another audiologist ever again. From the time I walked in to walking out. I felt like I was truly heard and understood.
Jerry Grady, on GoogleThe front desk receptionist was so nice she was very inviting plus she gave us all school supplies. She was so nice! Ms Gloria was very patient, kind and helpful and explained everything. I will definitely recommend New Sound and Hearing off of 518, you won’t be disappointed at all....
Brian Shalone, on GoogleThe ladies were great people to talk with and helpful and will do their best to do what you need
Jack Mccool, on GoogleVery professional and also friendly staff.
Pam Guidry, on GoogleAppreciate the nurse she was helpful.
David Bonnick, on GoogleThe ladies were very nice and helpful. I thank them.
Paula Whitaker, on GoogleVery well pleased with service. Staff took time and made us feel important Didn't try to rush us through appt. Gloria was very patient with my husband as well as myself.
Connie Sunday, on Google